Terms & Conditions

1. Overview

This website is operated by Mundo Latino Tasmania. Throughout the site, the terms “we”, “us” and “our” refer to Mundo Latino.

By accessing our website and/or purchasing from us, you agree to be bound by the following Terms & Conditions.

 

2. Products

We specialise in Latin American food products, including pantry items, frozen goods, and beverages.

• All products are subject to availability

• We reserve the right to limit quantities

• Product images are for illustration purposes only

 

3. Pricing

All prices are listed in AUD and include GST where applicable.

We reserve the right to change prices at any time without notice.

 

4. Orders

By placing an order, you agree that:

• All information provided is accurate

• You are authorised to use the payment method

• Orders are subject to acceptance and availability

We reserve the right to cancel or refuse any order if necessary.

 

5. Delivery

Local Delivery

We offer delivery to selected areas within Tasmania.

• Deliveries are made on Tuesdays and Saturdays

• Orders placed before 12:00 pm will be delivered on the same delivery day

• Orders placed after 12:00 pm will be delivered on the next available delivery day

• Free delivery applies to orders over $80

• Orders below this amount may incur a delivery fee of $10.

• Delivery times may vary depending on location. Postal code included 

7010, 7000, 7008, 7004, 7005, 7002, 7011, 7006, 7007, 7012, 7015, 7018, 7009, 7053, 7019, 7016, 7030.

Pickup in Store

Customers may choose to collect their order from our store.

• No additional cost applies

• Customers are asked to include preferred pickup date and time in the order notes (this is not a confirmed time)

• A valid phone number or email must be provided

• We will contact you within 24 hours to confirm pickup arrangements

We are not responsible for delays caused by events outside our control; however, we will always work with customers to resolve any issues. 

 

7. Returns & Refunds

Consumer Guarantees

• Due to the nature of our products, we do not accept returns for perishable or frozen goods unless they are faulty, damaged, or not as described.

• If your order arrives damaged, incorrect, or of unacceptable quality, please contact us within 24 hours of receiving your order.

• We will assess the issue and provide a replacement or refund in accordance with Australian Consumer Law.

 

8. Product Handling

Customers are responsible for:

• Proper storage of products after delivery or pickup

• Ensuring someone is available to receive the order (for delivery)

We are not responsible for product condition after delivery is completed.

 

9. Limitation of Liability

We are not liable for:

• Delays caused by third-party delivery services

• Incorrect delivery details provided by the customer

• Events beyond our control

 

10. Consumer Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

11. Contact Information

For any questions regarding these Terms & Conditions, please contact:

Email: mundolatinotas@gmail.com
Phone: +61 404 717 676

Phone: +61 451 344 676